Accord avec les fournisseurs de camps

Version v1 · Effective March 27, 2026

Introduction et définitions

This Camp Provider Agreement (“Agreement”) governs the relationship between Taisana Technologies FZE LLC, operating CampsBooking (“CampsBooking”, “we”, “us”, or “our”), and any camp provider, organization, or entity that lists or offers camps or programs on the CampsBooking platform (the “Camp Provider”, “Provider”, or “you”).

If you are entering into this Agreement on behalf of a legal entity, you represent and warrant that you have authority to bind that entity.

By registering as a Camp Provider, creating an account, or listing any camp, program, or related services on the CampsBooking website, platform, or related services (collectively, the “Platform”), you agree to comply with and be bound by this Agreement.

If you do not agree to this Agreement, you must not register as a Camp Provider or use the Platform to offer any camps or programs.

For the purposes of this Agreement:

1.1 “Platform” means the CampsBooking website, applications, and related online services operated by CampsBooking that enable Providers to list and offer Camp Programs to Users.

1.2 “Camp Provider” or “Provider” means any organization, entity, or person that registers with CampsBooking for the purpose of listing, marketing, and/or delivering Camp Programs through the Platform.

1.3 “Camp Program” means any camp, course, activity, event, or program (including educational, language, sports, recreational, or related activities) offered by a Provider and listed on the Platform.

1.4 “Listing” means any camp description, profile, or offering created by a Provider on the Platform, including any associated content, pricing, dates, policies, and media.

1.5 “Booking” means a confirmed reservation for a Camp Program made by a Parent or Guardian (or another User) through the Platform.

1.6 “Parent” or “Guardian” means any person who makes a Booking on behalf of a minor participant.

1.7 “Participant” means any individual, including a child or minor, who attends or participates in a Camp Program.

1.8 “User” means any person using the Platform, including Parents, Guardians, and Participants (where applicable).

1.9 “Service Fees” means the fees, commissions, or charges retained by CampsBooking for facilitating Listings, Bookings, and related services on the Platform, as described in this Agreement or in separate fee schedules.

1.10 “Payouts” means the amounts payable to the Provider after deduction of applicable Service Fees, payment processing costs, chargebacks, and any other deductions permitted under this Agreement.

Éligibilité et inscription

2.1 Eligibility. To register as a Camp Provider and use the Platform to offer Camp Programs, you must:

  • be a duly established legal entity, organization, or an individual with legal capacity to enter into binding agreements;
  • have the authority to offer Camp Programs and enter into this Agreement on behalf of your business or organization; and
  • comply with all applicable laws, regulations, and licensing requirements in the jurisdictions where you operate.

2.2 Registration Information. You agree to provide accurate, complete, and up-to-date information during registration and to keep such information updated at all times. This includes your legal name, contact details, business registration details (where applicable), and any required documentation.

2.3 Verification. CampsBooking may, but is not obligated to, request additional information or documentation to verify your identity, legal status, or compliance with applicable laws. CampsBooking may reject or suspend registration at its sole discretion.

2.4 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must promptly notify CampsBooking of any unauthorized access or suspected breach of security.

Relation entre CampsBooking et le fournisseur

3.1 Independent Contractor. The Provider is an independent contractor and is not an employee, agent, partner, or joint venturer of CampsBooking. Nothing in this Agreement shall be construed as creating any employment, partnership, joint venture, agency, franchise, or fiduciary relationship between CampsBooking and the Provider.

3.2 No Authority to Bind. The Provider shall not have authority to make or accept any offers or representations on behalf of CampsBooking or to bind CampsBooking in any way.

3.3 Technology Platform. CampsBooking operates solely as an online technology platform that facilitates the Listing and Booking of Camp Programs. CampsBooking does not own, operate, manage, supervise, or control the Camp Programs, facilities, or staff of any Provider.

Responsabilités du fournisseur

4.1 Operation of Camp Programs. The Provider shall be solely responsible for the organization, operation, and delivery of all Camp Programs, including:

  • program content and schedule;
  • participant supervision and welfare;
  • staff recruitment, training, and qualifications;
  • safety procedures and emergency response protocols;
  • facilities, accommodation, and equipment; and
  • any transportation associated with the Camp Programs (where offered).

4.2 Compliance with Laws. The Provider shall comply with all applicable laws, regulations, and standards in all jurisdictions where it offers or delivers Camp Programs, including (where applicable):

  • child protection and safeguarding laws;
  • health and safety regulations;
  • licensing and accreditation requirements;
  • labor and employment laws; and
  • immigration and visa regulations relevant to participants and staff.

The Provider represents and warrants that it holds all licenses, permits, approvals, and authorizations required to operate the Camp Programs and to provide the services described in its Listings.

4.3 Accuracy of Information. The Provider warrants that all information provided to CampsBooking and displayed in any Listing is true, accurate, and not misleading, including:

  • camp descriptions;
  • qualifications and experience of staff;
  • safety measures and supervision;
  • pricing, fees, and any additional charges;
  • age requirements and suitability; and
  • policies regarding cancellations, refunds, and conduct.

4.4 Updates and Changes. The Provider shall promptly update Listings and account information to reflect any changes to Camp Programs, availability, pricing, or policies. The Provider must immediately inform CampsBooking and affected Users of any significant changes, cancellations, or safety concerns.

4.5 Conduct. The Provider shall conduct its activities in a professional manner and shall not engage in any conduct that may harm the reputation of CampsBooking, the Platform, or Users. The Provider shall not engage in fraudulent, deceptive, or abusive practices, including misrepresentation of camp services, false advertising, or manipulation of Bookings or reviews.

Annonces et réservations

5.1 Listings. The Provider may create Listings for Camp Programs on the Platform in accordance with the guidelines and technical specifications provided by CampsBooking.

5.2 Content Ownership and License. The Provider retains ownership of content it submits to the Platform (including texts, images, logos, and media), but grants CampsBooking a worldwide, non-exclusive, royalty-free license to use, reproduce, display, distribute, and promote such content in connection with the operation, marketing, and improvement of the Platform.

5.3 Content Standards. The Provider agrees not to submit any content that:

  • is false, misleading, or deceptive;
  • infringes intellectual property or other rights of third parties;
  • is defamatory, offensive, discriminatory, or unlawful.

5.4 Right to Remove or Edit. CampsBooking may, at its sole discretion, refuse, edit, or remove any Listing or content that it considers to be inaccurate, misleading, unlawful, or in violation of this Agreement or any policy of CampsBooking.

6.1 Direct Contract with User. When a Booking is made through the Platform, a direct contractual relationship is formed between the Parent or User and the Provider. CampsBooking is not a party to that contract and does not provide or assume responsibility for the Camp Programs.

6.2 Intermediary Role. CampsBooking acts solely as an intermediary facilitating the communication, Listing, and Booking of Camp Programs and, where applicable, the processing of payments.

6.3 Provider Policies. The Provider is responsible for defining its own policies regarding attendance, behavior, health and safety requirements, cancellations, and refunds, provided such policies are clearly disclosed in the Listing and comply with applicable law.

6.4 No Guarantee by CampsBooking. CampsBooking does not guarantee any minimum number of views, inquiries, Bookings, or revenue for any Listing or Provider.

Frais et paiements

7.1 Service Fees. CampsBooking may charge the Provider Service Fees and/or commissions for the use of the Platform and for each Booking processed through the Platform. The applicable fee structure may be communicated:

  • in this Agreement;
  • via separate written agreement or annex; or
  • through the Provider dashboard or other communication on the Platform.

7.2 Changes to Fees. CampsBooking may modify its fees and commissions from time to time. Any changes will be communicated to Providers with reasonable notice and will apply to future Bookings after the effective date of such changes.

7.3 Taxes on Fees. CampsBooking’s Service Fees may be subject to VAT or other applicable taxes. CampsBooking may charge such taxes in addition to the Service Fees where required by law.

8.1 Payment Collection. Depending on the configuration of the Platform and the payment flow:

  • Users may pay the Provider directly through a third-party payment processor integrated with the Platform; or
  • CampsBooking may collect payments from Users on behalf of the Provider and remit Payouts to the Provider after deducting applicable Service Fees, commissions, and permitted adjustments.

8.2 Third-Party Payment Providers. Payment processing services may be provided by independent third-party payment service providers (such as Stripe or other licensed providers). CampsBooking does not store complete payment card details and is not responsible for the services of third-party payment providers.

8.3 Payout Schedule. Payouts to Providers will be made in accordance with the payout schedule communicated by CampsBooking or the payment provider (for example, after the start or completion of the Camp Program, or on a periodic basis). Payout timing may be subject to delays caused by payment processors, banks, or compliance checks.

8.4 Chargebacks and Disputes. In the event of chargebacks, payment reversals, fraud investigations, or disputes initiated by Users or payment providers:

  • CampsBooking may withhold, offset, or reclaim from the Provider any amounts related to such chargebacks or disputes;
  • the Provider may be required to provide documentation or assistance in investigating the dispute; and
  • CampsBooking may charge back to the Provider any fees, costs, or losses arising from chargebacks attributable to the Provider’s Camp Program or conduct.

CampsBooking reserves the right to temporarily withhold Payouts where reasonably necessary to investigate suspected fraud, chargebacks, or regulatory compliance issues.

8.5 Currency and Conversion. Payouts may be made in a specified settlement currency. If currency conversion is required, it may be performed by the payment provider or bank at the applicable exchange rate and may be subject to conversion fees.

Annulations et remboursements

9.1 Provider Policies. The Provider shall define clear cancellation and refund policies for each Camp Program and ensure that such policies are accurately reflected in the Listing.

9.2 Minimum Standards. CampsBooking may establish minimum cancellation and refund standards or guidelines. The Provider agrees to comply with such standards where applicable.

9.3 User Refunds. Where payments are processed through the Platform or through integrated payment providers, CampsBooking may assist in facilitating refunds in accordance with the Provider’s policy. However, the decision and obligation to provide a refund is primarily the Provider’s responsibility, subject to applicable law.

9.4 Provider-Driven Cancellations. If the Provider cancels a Camp Program or materially changes key aspects (dates, location, core content) after Bookings have been made, the Provider may be required to:

  • offer alternative dates or arrangements acceptable to the User; or
  • provide full or partial refunds as required by the Provider’s policy or applicable law.

Assurance, sécurité et conformité

10.1 Insurance Coverage. The Provider shall maintain, at its own cost, appropriate insurance coverage for its Camp Programs and operations, which may include:

  • general liability insurance;
  • participant accident or injury coverage;
  • professional liability or errors and omissions (where relevant); and
  • any other insurance required by applicable law or industry standards.

10.2 Proof of Insurance. Upon reasonable request, the Provider shall furnish CampsBooking with proof of current insurance coverage, including policy limits and coverage types.

10.3 Changes in Insurance. The Provider shall promptly notify CampsBooking if any required insurance is cancelled, lapses, or is materially modified.

11.1 Duty of Care. The Provider bears full responsibility for the safety, supervision, and welfare of Participants during Camp Programs.

11.2 Safeguarding and Background Checks. Where required by applicable law or industry practice, the Provider shall:

  • implement child safeguarding policies and procedures;
  • conduct appropriate background checks or vetting of staff and volunteers;
  • ensure that staff receive adequate training on child protection and safety.

11.3 Compliance. The Provider shall comply with all applicable child protection, safeguarding, and mandatory reporting laws in the jurisdictions where it operates. The Provider acknowledges that CampsBooking may be subject to child safety, safeguarding, or digital platform compliance requirements in certain jurisdictions, including the United Arab Emirates, and agrees to reasonably cooperate with CampsBooking in implementing any additional child protection measures required for legal or compliance purposes.

11.4 No Supervision by CampsBooking. CampsBooking does not supervise, monitor, or control Participants, staff, or activities at Camp Programs and bears no responsibility for supervision or safety at the camp location.

11A. PROVIDER WARRANTIES

The Provider represents and warrants that:

  • (a) it has the legal authority to operate and offer the Camp Programs described in its Listings;
  • (b) all information provided on the Platform is accurate and not misleading;
  • (c) its Camp Programs comply with applicable health, safety, and child protection standards;
  • (d) its staff and contractors are appropriately qualified and vetted in accordance with applicable laws and industry standards;
  • (e) participation in Camp Programs will be conducted in a manner that prioritizes the safety and welfare of Participants.

12. COMPLIANCE WITH LAWS

12.1 General Compliance. The Provider shall comply with all applicable laws and regulations relating to:

  • operation of camps and educational or recreational programs;
  • licensing and permits;
  • health and safety standards;
  • data protection and privacy;
  • anti-discrimination and equal opportunity;
  • immigration and visa regulations for foreign participants and staff.

12.2 Regulatory Actions. The Provider shall promptly notify CampsBooking of any investigation, suspension, or enforcement action taken by regulators or authorities that may affect its ability to operate Camp Programs or comply with this Agreement.

Taxes, avis et contournement

13.1 Provider Taxes. The Provider is solely responsible for determining, collecting, reporting, and paying all taxes, duties, levies, and governmental charges (including VAT, sales tax, or similar) applicable to its Camp Programs and income derived from them.

13.2 No Tax Agent. CampsBooking is not responsible for calculating or remitting taxes on behalf of the Provider and shall not be deemed a tax agent, employer, or joint venturer in respect of the Provider.

13.3 Information Sharing. Where required by law, CampsBooking may provide information regarding Payouts or Provider income to tax authorities.

14.1 User Reviews. Users may leave reviews, ratings, and feedback regarding Camp Programs on the Platform.

14.2 Provider Conduct. The Provider shall not:

  • post false or misleading reviews;
  • attempt to manipulate ratings or reviews;
  • incentivize Users to leave misleading positive reviews or to delete negative reviews.

14.3 Moderation. CampsBooking may, at its discretion, moderate, remove, or decline to display reviews that violate its policies or applicable law, but is not obligated to review all content.

15. ANTI-CIRCUMVENTION

15.1 No Circumvention. The Provider agrees not to circumvent the Platform by entering into direct agreements, Bookings, or transactions with Users introduced through the Platform in order to avoid payment of Service Fees or commissions.

15.2 Time Period. For a period of twenty-four (24) months from the first introduction or contact between a Provider and a User through the Platform, the Provider shall not, directly or indirectly, solicit or accept Bookings or payments from such User for Camp Programs substantially similar to those listed on the Platform, except through the Platform or with the prior written consent of CampsBooking.

15.3 Remedies. In the event of a breach of this clause, CampsBooking may, in addition to any other remedies available under law:

  • suspend or terminate the Provider’s account and remove Listings;
  • recover Service Fees and reasonable administrative costs that would have been payable had the transaction occurred through the Platform; and
  • seek injunctive relief or other equitable remedies to prevent further circumvention.

Suspension et résiliation

16.1 Suspension. CampsBooking may, at its sole discretion, suspend or restrict the Provider’s access to the Platform or remove Listings if it believes that:

  • the Provider has violated this Agreement or any applicable law;
  • the Provider’s activities pose a safety, reputational, or legal risk; or
  • there are concerns relating to fraud, abuse, or non-compliance.

16.2 Termination by CampsBooking. CampsBooking may terminate this Agreement and/or the Provider’s account upon notice, with or without cause, subject to completion of any ongoing Bookings in accordance with applicable law and policies.

16.3 Termination by Provider. The Provider may terminate this Agreement by closing its account and ceasing to use the Platform, provided that:

  • all pending Bookings are honored or lawfully cancelled; and
  • any outstanding financial obligations to CampsBooking are settled.

16.4 Effect of Termination. Upon termination:

  • the Provider’s Listings will be removed or disabled;
  • any licenses granted to CampsBooking for Provider content survive only to the extent necessary for legal, accounting, or evidentiary purposes; and
  • provisions that by their nature should survive (including limitation of liability, indemnification, tax responsibility, anti-circumvention, and dispute resolution) shall remain in effect.

Responsabilité, indemnisation et litiges

17.1 No Liability for Camp Programs. To the maximum extent permitted by applicable law, CampsBooking shall not be liable for any claims, losses, damages, injuries, or expenses arising from or related to:

  • the delivery, non-delivery, or quality of Camp Programs;
  • accidents, injuries, or incidents involving Participants or staff;
  • program cancellations, schedule changes, or disruptions;
  • accommodation, facilities, or transport used by the Provider; or
  • actions or omissions of the Provider, its staff, or contractors.

17.2 Indirect and Consequential Damages. To the maximum extent permitted by applicable law, CampsBooking shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, goodwill, or business opportunities.

17.3 Liability Cap. To the maximum extent permitted by applicable law, CampsBooking’s total aggregate liability to the Provider arising out of or relating to this Agreement or the use of the Platform shall be limited to the total Service Fees actually paid by the Provider to CampsBooking during the twelve (12) months preceding the event giving rise to the claim.

17A. PLATFORM AVAILABILITY

CampsBooking does not guarantee uninterrupted or error-free operation of the Platform. The Platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond CampsBooking’s control.

CampsBooking reserves the right to suspend, restrict, or modify access to the Platform for maintenance, security, compliance, or operational reasons.

18.1 Provider Indemnity. The Provider agrees to indemnify, defend, and hold harmless CampsBooking, its officers, directors, employees, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • the Provider’s Camp Programs, Listings, or services;
  • any breach of this Agreement or applicable law by the Provider;
  • injury, loss, or damage suffered by any Participant, Parent, or third party in connection with a Camp Program;
  • any claim that Provider content infringes or violates the rights of a third party.

18.2 Cooperation. CampsBooking shall notify the Provider of any claim subject to indemnification where reasonably practicable and may participate in the defense with counsel of its choosing at its own expense.

19.1 Provider–User Disputes. Any disputes between the Provider and Users (including Parents or Participants) regarding Camp Programs, refunds, cancellations, or conduct shall be handled directly between the Provider and the User.

19.2 Platform Assistance. CampsBooking may, at its discretion, assist in facilitating communication or providing information regarding a Booking, but is not obligated to mediate or resolve disputes and assumes no liability for outcomes of such disputes.

Gouvernance, données et clôture

20.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of laws principles, except to the extent mandatory laws applicable to the Provider require otherwise.

20.2 Arbitration. To the maximum extent permitted by applicable law, any dispute arising out of or relating to this Agreement or the use of the Platform by the Provider shall be finally resolved by binding arbitration. The arbitration shall be conducted in Dubai, United Arab Emirates, in accordance with internationally recognized arbitration rules, in the English language.

20.3 Injunctive Relief. Nothing in this section shall prevent CampsBooking from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to prevent circumvention or misuse of the Platform.

21.1 Confidential Information. The Provider may receive non-public information about CampsBooking, its systems, business, or Users (“Confidential Information”). The Provider shall keep such information confidential and not disclose it to third parties, except as required by law.

21.2 Use Limitation. Confidential Information may only be used by the Provider for the purpose of performing its obligations under this Agreement.

The Provider shall take reasonable steps to protect Confidential Information from unauthorized access, disclosure, or misuse.

22.1 Compliance. The Provider agrees to comply with applicable data protection and privacy laws in relation to any personal data of Users or Participants that it receives through the Platform.

22.2 Use of User Data. The Provider may use User data obtained through the Platform solely for:

  • processing Bookings;
  • communicating about Camp Programs; and
  • fulfilling its legal obligations.

The Provider shall not sell, rent, or misuse User data or use it for unrelated marketing without valid legal basis and, where required, consent.

The Provider shall not contact Users obtained through the Platform for purposes unrelated to a Booking unless permitted by applicable law and consistent with the Platform’s policies.

For the avoidance of doubt, the Provider shall not use contact details obtained through the Platform to solicit off-platform bookings in violation of this Agreement.

22.3 Security. The Provider shall implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. In the event of any actual or reasonably suspected personal data breach or security incident affecting personal data obtained through the Platform, the Provider shall promptly notify CampsBooking and provide all reasonably requested information to support any required notifications or mitigation steps.

23.1 CampsBooking IP. All intellectual property rights in the Platform, including software, branding, design, and content (excluding Provider content), are owned by or licensed to CampsBooking.

23.2 No License. Except as expressly stated in this Agreement, nothing grants the Provider any rights to use CampsBooking’s trademarks, logos, or other proprietary materials without prior written permission.

Neither CampsBooking nor the Provider shall be liable for any delay or failure to perform obligations under this Agreement due to events beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, travel restrictions, labor disputes, or failures of telecommunications or internet infrastructure.

Where a Camp Program is affected by such events, the Provider shall promptly notify affected Users and make reasonable efforts to provide alternative arrangements where feasible.

Nothing in this clause shall relieve the Provider of its obligation to pay any Service Fees already accrued and payable to CampsBooking prior to the Force Majeure event.

24.1 Amendments by CampsBooking. CampsBooking may modify or update this Agreement from time to time. If material changes are made, CampsBooking will provide notice via the Platform or by email.

24.2 Continued Use. Continued use of the Platform by the Provider after the effective date of any changes constitutes acceptance of the updated Agreement.

This Agreement, together with any referenced documents (including the CampsBooking Terms and Conditions, Privacy Policy, and any applicable data processing or provider policies), constitutes the entire agreement between CampsBooking and the Provider regarding the use of the Platform to offer Camp Programs and supersedes any prior agreements or understandings relating to the same subject matter.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it enforceable.

Failure by CampsBooking to enforce any provision of this Agreement shall not constitute a waiver of that provision or of the right to enforce it at a later time.

28.1 Notices to Provider. CampsBooking may send notices to the Provider via email, the Provider dashboard, or other communication channels associated with the Provider’s account.

28.2 Notices to CampsBooking. Providers may contact CampsBooking at:

Taisana Technologies FZE LLC
AMC-BLA-B.C-6010471, AMC - Boulevard-A Building, Ajman Media City, UAE
License / Registration No.: 53582
[email protected]